Refund Policy

We take pride in the quality of our products and hope that every customer is delighted with their purchase.

If, for any valid reason, you are not completely satisfied, we offer a refund provided that you return your item within 14 days of receipt. Please note that return shipping costs are the responsibility of the customer.

If you experience any issues with an item you have received, please don't hesitate to contact us.

Shipping

We ship worldwide directly from our workshop in Tuscany, Italy. Shipping rates vary depending on the destination.

Shipping Costs

Italy: Free

Europe: €9 (Free on orders over 150€)

Rest of the World: €69

Estimated Delivery Times

Italy: 1–2 business days

Europe: 2–5 business days

Rest of the World: 5–10 business days

Shipping Carriers

Italy: BRT

Europe: DPD

Rest of the World: Carrier varies depending on the destination.

Order Processing

Orders are normally dispatched within 1–6 business days after purchase.

A tracking number will be sent by email as soon as your order has been shipped.

If you have any questions or experience any issues with your shipment, please contact us at ciao@vonhil.com.